At www.reliefartistry.com, we want you to be happy with the ceramic relief plates you purchase from us. If you are not satisfied with your purchase, we offer refunds and returns to ensure you have a satisfactory shopping experience.
- Return Conditions
You can request a return within 7 days of receiving the item. The following conditions apply:
The item must be in its original condition, unused, and undamaged.
All packaging and labels should be intact.
The product must be the same as the order at the time of purchase. - Request a Return
If you wish to request a return, please follow the steps below:
Contact our Customer Service Team by sending an email to postatlas@reliefartistry.com and provide the following information:
Order Number
Purchase Date
Reason for Return
Our Customer Service Team will respond to you within 2 business days with a Return Authorization and further return instructions. - Return Shipping Costs
Shipping costs incurred for return items are borne by the customer unless the item is defective or shipped incorrectly. If the item is damaged during shipping, please contact us as soon as you receive the item. - Refund Processing
Once we receive your return and confirm that it meets the return conditions, we will process the refund within 7 working days. The refund will be refunded to your original payment method. - Exchange Policy
If you wish to exchange the product, please first request a return, and then place a new order after receiving the refund. Due to limited inventory, the continued availability of the required products cannot be guaranteed. - Special Circumstances
The following situations do not apply to the refund and return policy:
Any customized or personalized products.
Clearance or discounted items (non-returnable items are indicated in the product description).
We thank you for your understanding and support, and look forward to providing you with better service!