Welcome to the FAQ page of www.reliefartistry.com! We hope that the following frequently asked questions and answers will help you better understand our products and services. If you have any other questions, please feel free to contact us.
How do I place an order?
You can browse our product catalog, select the ceramic relief decorative plate you are interested in and click the "Add to Cart" button. After making your selection, you can proceed to the shopping cart to check out and select a payment method.
Where can I check the status of my order?
After placing an order, you will receive a confirmation email. You can check the order status through your account or contact customer service directly for updates.
Can I modify or cancel my order?
You can contact customer service within 24 hours of order confirmation to request changes or cancellations of your order. Please note that once an order is processed for shipment, no modifications or cancellations can be made.
How much is the shipping cost?
Shipping costs vary depending on the weight of your order and the shipping address. The system will display the exact shipping cost information during the checkout process.
Can I return an item?
Yes, we offer a 7-day return policy. You can return an item if it is unused and in good condition. Please refer to our Return & Refund Policy for more details.
Is my item covered by a warranty?
All our ceramic relief plates are warrantied to be free of defects under normal use. If you encounter any quality issues, please contact us as soon as possible after receiving the item.
How do I clean and care for my ceramic plates?
We recommend using mild soap and water to wash the ceramic relief plates, and avoid using abrasive cleaners or metal brushes to prevent scratching the surface.
Can I make a custom order?
Currently, we do not offer custom orders. All products are sold in stock, and you can find a variety of design options on our website.
Thank you for visiting www.reliefartistry.com, we look forward to serving you!